Refund policy

Pre-Order Policy

We guarantee that all pre-orders will be fulfilled — buy with confidence. Your payment method is charged in full at the time of purchase, not when the item ships.

In the rare event that a manufacturer has a production issue and is forced to cut production numbers, we will do our best to work with you to find a solution. There may be limited circumstances beyond our control where we're unable to reach a resolution, and we'll communicate with you as soon as we're aware of any issue.

Returns on Trading Card Products

To protect the integrity of our inventory and ensure every product comes from official distribution, we do not accept returns on trading card products (sealed or singles) once an order has shipped, except as described under “Missing or Incorrect Items” and “Damaged Cards” below.

Order Processing

Please allow 2–3 business days after your order is placed for processing before it ships.

Cancellations

• Orders may be canceled before they ship. Canceled orders are subject to a 10% restocking fee.
• Once a shipping label has been created for your order, it can no longer be canceled.
• If you refuse a shipment, it will be automatically returned to us and refunded, minus a 15% fee to cover shipping and restocking costs.

Missing or Incorrect Items

If any items are missing or incorrect, contact us within 2 days of delivery via our Contact Us page. Please include photos of the outer shipping box and of all contents included in the box. Claims submitted without photo evidence cannot be honored, and shipping insurance coverage on a package voids 2 days after delivery — please inspect your order promptly. If you request that we ship your products without their original outer packaging (e.g., loose packs), we're unable to accept claims for missing packs, boosters, or other items originally included in that packaging.

Damaged Outer Packaging

We're unable to accept returns or issue refunds where the outer plastic wrap or packaging is torn, ripped, or otherwise damaged, as this is generally a sign of normal handling rather than a product defect. Many sealed products may also have small cosmetic imperfections straight from the manufacturer/case — this is normal and not eligible for return. If the cards themselves arrive damaged, please contact us and we'll do our best to help.

Livestream Orders

Orders placed outside of one of our live streams — or by customers not participating in the livestream — may be shipped sealed.

International Orders

International customers are responsible for any customs fees, import duties, and taxes assessed by their country. We're unable to issue returns or refunds based on these charges, so please check your country's import regulations before ordering.

Questions?

Reach us at Cachecardstcg@gmail.com or 641-529-6497.